Lean Practitioner
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
Overview
LegalZoom is looking for an experienced, motivated, and detail-oriented Lean Practitioner to begin shaping the Continuous Improvement culture and process within the Registered Agent, Virtual Mail, and Fulfillment Operation teams. This position will begin from the ground up to develop tools, processes, expectations, and an overall culture that promotes forward thinking, change management, and Continuous Improvement. The Lean Practitioner will work to plan, schedule, and facilitate Lean workshops across both Operation teams with the intention of identifying areas where Lean can help to improve process flow, labor efficiency, and enable overall cost reduction. This position will own Process Improvement projects and strive to positively impact KPIs across the business. This position will be on-site at our Frisco office.
You will
- Schedule, facilitate, and manage the lifecycle of Kaizen/Workshop events as they relate to: Value Stream Mapping, Flow Improvements, Cost Reduction, Takt Time Improvements, and other various areas of the business where deep dives are needed
- Perform Root Cause Analysis (RCA) on escalations that occur within Operations, Customer Success, Quality, Compliance, and other key areas of the business.
- Own Lean-focused projects from beginning to end in order to positively impact Key Performance Indicators (KPI’s) across the board.
- Develop a Lean tool kit where employees at all levels can take ideas and opportunities and utilize those tools to implement incremental improvements.
- Own and maintain Lean communications, boards, expectations, and visibility to the work that’s being done onsite and throughout the business.
- Identify and own KPI’s across Registered Agent and Virtual Mail that provide visibility into the impact of projects, workshops, and initiatives that occur throughout the year
- Work to challenge and question existing processes with the goal of performing the work in a more logical and efficient manner
- Champion, coach, and mentor those in the Organization in lean principles, problem-solving methodologies, and ultimately fostering a culture of change leadership
You have
Experience leading and facilitating Kaizen / Workshop events with the goal of identifying and providing solutions for areas of opportunity
- Experience and utilization of Lean tools such as DMAIC, Six Sigma, Value Stream Mapping, Root Cause Analysis, Plan Do Check Act (PDCA), 5S, and Total Productive Maintenance (TPM)
- 5+ years working within an operations environment
- Willingness to travel up to 25% of the time as needed to facilitate workshops
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.
- A certification in Lean, Six Sigma, or another area of continuous improvement from an accredited institution
The national range for this role is ($111,400 - $178,200). Actual compensation offered will depend on several factors, including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus, and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits, as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250